Planning Department

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Customer Service

The Planning Department values feedback from our customers.  In an effort to assess our customer service during the past year, we are asking if you will spend a few minutes to complete this short survey. We hope that you will take the time to evaluate your experience with the department. Your response will help us identify what we are doing right and where you believe we may need to make improvements.

Planning Satisfaction Survey

Please fill out the Planning Survey if you are a property owner, developer or applicant who has recently interacted with Planning staff. Click here to be linked to our Planning Survey.

Employee Recognition

You may have received excellent customer service recently from staff and wish to commend that person(s) but didn’t know where or how to do so. There are a variety of ways you can do this. The Planning Survey (link above) is an opportunity for feedback; there are paper forms at the front desk at the Planning office; or feel free to email us at or directly to the employee. All three methods can be anonymous if you so choose.

General Questions

We are happy to help answer your questions or hear your opinions about this site, the development process or general questions about development. Call us at (512) 930-3575 if you would like to speak with someone directly.